VoIP PBX Unified Communication Solutions
Traditional Telephone Private Branch Exchanges (PBX) are expensive to
setup and often require a team of engineers to manage based on
the number of extensions handled on the network. Most small and
medium enterprises require the full functionality of enterprise
PBX such as voice mail, call waiting, digital receptionist and
music on hold but are often discouraged by the high cost of such
PBX. As such a lot of SMEs have to make do with telephone
systems that offer only a minor portion of features required by
them due to cost and management considerations. For the large
enterprises that are able to afford the fully-functional PBX,
maintenance cost and flexibility remain issues to be contented
with because of the complexity of these systems and the myriad
of wiring issues involved. In a competitive business environment
where there are increasing demands for profitability and expense
reduction, the availability of a low-cost but highly functional
alternative to the traditional PBX should be a darling of any
growth oriented enterprise.
We offer efficient, reliable and easy-to-manage VoIP PBX solutions to meet the varying needs of small and medium enterprises and most large enterprises. Our solutions in partnership with leading international VoIP companies deliver high quality performance, reliability and flexibility. In view of the fact that total cost of ownership ins an important consideration in IT purchases, it is worthy of note that our solutions are very easy to manage and maintain. The solutions are also flexible, supporting a wide variety of VoIP hardware, SIP phones and offering interconnection with traditional PBX to allow for gradual migration and interconnectivity in a large enterprise spanning multiple branches.
With our VoIP IP-PBX solutions, you get a lot of flexibility, cost saving and rapid deployment with lower total cost of ownership. Because a major part of our IP-BX functionality is provided in software, it is relatively inexpensive and easy to add additional functionality, such as conferencing, XML-RPC control of live calls, Interactive voice response (IVR), TTS/ASR (text to speech/automatic speech recognition), Public switched telephone network (PSTN) interconnection ability supporting both analogue and digital circuits and Voice over IP protocols including SIP and others.
Our VoIP PBX solutions offer many benefits such as
- Much easier to install & configure than a proprietary phone system
- Easier to manage because of web based configuration interface
- No need for separate phone wiring
- Allows users to hot plug their phone anywhere in the office - users simply take their phone, plug it into the nearest ethernet port and keep their existing number!
- Allows easy roaming - calls can be diverted anywhere in the world because of the SIP protocol characteristics
- Significant cost reduction by leveraging Internet
- SIP standard eliminates proprietary, expensive phones
- Better reporting
- Better overview of system status and calls
10 Reasons Why Your Organization Should Switch To VoIP PBX Today!
No more missed calls
Voice over IP systems allow your calls to follow you, wherever you go. When you're not at your desk, your call can be automatically redirected to your colleagues, mobile phone or voicemail system. This is very important, because every missed call is a potential lost customer.
Working together has never been easier. Forward your calls directly to your colleagues, attended or unattended. Pick up calls when your colleagues are busy or create ring groups to have all your phones ring at the same time. Busy support desk? With IP telephony systems, setting up a call queue is a breeze and allows you to easily channel your incoming calls without annoying your callers.
Automatic call routing
Decide where incoming calls are going to, based on incoming line number or caller ID. Route your outbound calls to different providers depending on the destination. Both options can be limited in time, to allow maximum flexibility. For example: route your outbound calls over provider A during office hours, and to provider B after hours, or send incoming calls to the helpdesk during office hours, and to a stand-by mobile phone in the weekends. Do you have more incoming calls than you can handle? Let your VoIP PBX do the work for you and set up an Interactive Voice Response (IVR) system to channel incoming callers to the correct destination.
Free calls to teleworkers and remote sites
As the term says, Voice over IP allows you to use your existing IP infrastructure to route your calls. This not only has the benefit of only needing one network for your data and your calls. It also allows you to use the Internet to route calls from and to your office. Teleworkers, at home, can use the company's telephone system as if they were at the office. The only thing needed is a broadband phone connection. If your company has multiple sites, in the same country or across the globe, you can connect offices directly using a broadband Internet connection, allowing you to save drastically on your inter-office communications.
Always call at the lowest cost
Hundreds of Internet Telephony Service Providers (ITSP's) have popped up over the past few years. You can define an unlimited number of ITSP's to always select the cheapest route to every destination. Do you have a lot of calls to customers in Germany? Sign up for an account with a German ITSP and terminate all your calls at local tariff. Combine ITSP's with traditional operators for maximum flexibility at the lowest cost.
Integrated e-mail, fax and voicemail
Your email inbox is already the center of most communications today. Why use a different application to manage incoming faxes and voicemails? Voice over IP allows you to centralize all your incoming communications in your mailbox. Voicemail messages are automatically converted to Wav files and sent to your e-mail account. Incoming faxes can be converted to PDF and sent to you mailbox as well. Suddenly, your mailbox becomes your single point of contact for all your incoming communications. No more lost voicemails or paper faxes laying around waiting to be lost.
Complete control, easy to use
Using the web management interface of your VoIP server, you have complete control over the features of your IP telephony system. No need to use difficult to remember commands or call your vendor to make modifications to your system. Using a standard web browser you can manage all the features of your PBX using an intuitive, easy-to-use web interface.
Call everywhere using any phone, pda or computer
In addition to regular analog phones and IP phones you can use any computer, laptop or pda to make and receive calls using your VoIP PBX. This allows unlimited flexibility. Use your laptop on a business trip to accept incoming calls using your hotel's broadband Internet connection, or use a PDA at any WiFi hotspot to check up on your voice mail while on the road.
Integrate with your existing environment and applications
By combining voice and data networks a new world of possibilities opens up. While maintaining compatibility with your existing analog and ISDN lines, IP telephony allows you to link your existing CRM or ERP application to your VoIP system to get all information on your customer, the second your phone starts to ring. Or use a click-to-dial function in Outlook to start an outbound phone call without even touching your phone. Any application can be seamlessly integrated with your IP Telephony server, drastically improving your efficiency in handling off calls.
Open standards, no vendor lock-in
Traditional PBX vendors lock you into using their products as long as you keep using their system. Thanks to VoIP and open standards you are free to buy wherever you want. The underlying operating system (Linux) and applications (Asterisk) provide complete transparency, while the protocols (SIP) allow for compatibility with virtually every Voice over IP solution. Buy your IP phones with any vendor you feel comfortable with, without fearing they will not work with your IP PBX.
Interested to learn more about our VoIP PBX solutions? Please contact us immediately using information provided on our contact page on this website.